Refund policy
Returns & Refund Policy
At Luis Viquez Cannaphotography, every fine art print is custom-produced to order to ensure the highest archival quality and color precision for your space. Because all prints, canvases, and framed pieces are made upon request, **all sales are final and we do not accept returns or exchanges for buyer's remorse.**
Please double-check your artwork selection, framing options, and print dimensions carefully before completing your purchase.
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Damages & Defective Items
We take extreme care in packaging your fine art prints, but shipping accidents can occasionally happen. Please inspect your package immediately upon arrival.
If your order arrives damaged, defective, or if you received the wrong item, please contact us within **7 days of delivery** at **luiscannaphoto@gmail.com** with the following information:
1. Your order number.
2. Clear photographs showing the damaged print or product.
3. Clear photographs of the outer packaging and box showing the shipping label.
Once we verify the damage, we will process and ship a **free replacement print** at no additional cost to you.
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Lost Packages & Incorrect Addresses
Please verify that your shipping address is 100% accurate before submitting your order. **Luis Viquez Cannaphotography** is not responsible for packages delivered incorrectly due to an inaccurate address provided at checkout.
If your tracking number indicates that your package was "Delivered" but you cannot locate it, please check with your local postal carrier first. If a package is confirmed lost in transit by the carrier, we will arrange a replacement for you.
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Contact Us
For any questions regarding your order, shipping, or custom sizing requests, reach out directly at **luiscannaphoto@gmail.com**.