Refund policy

Returns & Refund Policy

At Luis Viquez CannaPhotography, our physical photographic prints on paper and aluminum metal are produced to order through Printful, our production and fulfillment partner.

Change of Mind

Except where required by applicable law, we do not accept returns or exchanges for change of mind, including selecting the wrong size or artwork. Please review the material, dimensions, artwork, and delivery address before completing your purchase.

This restriction does not apply to damaged, defective, or incorrect items and does not limit your statutory consumer rights. Production to order does not by itself remove any cancellation or return rights that apply to your purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your print is damaged, defective, or different from what you ordered, email luiscannaphoto@gmail.com within 7 days of delivery with your order number and clear photographs of the product, packaging, and shipping label. This reporting period does not limit any rights you have under applicable law.

Once we verify the issue, we will arrange a free replacement at no additional cost to you. If applicable law requires a refund or another remedy, we will honor that requirement.

Return Instructions and Costs

Please contact us before sending an item back. The appropriate return destination may differ from our business location. We will provide instructions and explain any applicable shipping costs before a return is arranged. Do not send a return to the artist's business address or a production facility without first obtaining instructions.

Lost Packages

If the carrier confirms that your package was lost in transit, we will arrange a replacement. If tracking shows that the package was delivered but you cannot locate it, check with your carrier and contact us so we can help investigate.

Incorrect Addresses

Please make sure your delivery address is accurate. Contact us immediately if you discover an error; corrections may not be possible once fulfillment has started. If a package is returned as undeliverable because of an incorrect address supplied at checkout, you are responsible for the re-shipping cost. We will explain that cost before arranging re-shipment.

Cancellation Requests

If you need to cancel an order, contact us as soon as possible. Because production begins after an order is placed, we may be unable to accommodate a cancellation once production has started, except where applicable law gives you a right to cancel.