Shipping policy
# SHIPPING POLICY
Thank you for visiting and shopping at **Luis Viquez Cannaphotography**. Below are the terms and conditions that constitute our Shipping Policy.
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## 1. Custom Production & Processing Times
Every item in our collection is custom-printed to order to guarantee gallery-grade archival quality, color accuracy, and sharpness.
* **Standard Fine Art Prints:** 2 – 5 business days for production.
* **Canvases & Framed Prints:** 3 – 7 business days for production and framing assembly.
*Please note: Production times do not include weekend days or statutory holidays. Orders are not processed or shipped on weekends or major holidays.*
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## 2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on package weight, dimensions, and destination.
| Shipping Method | Estimated Delivery Time (After Production) |
| :--- | :--- |
| **Standard Domestic Shipping** | 3 – 6 Business Days |
| **Expedited Domestic Shipping** | 2 – 3 Business Days |
| **International Shipping** | 7 – 20 Business Days (Varies by destination) |
*Delivery delays can occasionally occur due to courier peak seasons or customs clearance procedures.*
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## 3. Packaging & Protection
We take extreme care to ensure your artwork arrives in pristine condition:
* **Small & Medium Prints:** Shipped in heavy-duty flat mailers with protective cardboard backing.
* **Large Fine Art Prints:** Carefully rolled in protective glassine paper and shipped in extra-thick cardboard tubes.
* **Framed Prints & Canvases:** Wrapped in bubble protective layering and secured in heavy-duty cardboard boxes with reinforced edge protectors.
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## 4. Tracking Your Order
Once your artwork has been printed, inspected, and handed over to the shipping carrier, you will receive a **Shipment Confirmation email** containing your tracking number(s).
The tracking link will become active within 24–48 hours of issue.
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## 5. Customs, Duties, and Import Taxes (International Orders)
**Luis Viquez Cannaphotography** is not responsible for any customs clearance fees, import duties, or taxes applied to your order upon entering your country. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, VAT, customs duties, etc.).
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## 6. Incorrect Addresses & Undeliverable Packages
Please double-check your shipping address at checkout. We are not responsible for packages delivered incorrectly or lost due to an inaccurate address provided during purchase.
If a package is returned to us as undeliverable due to an incorrect address, the customer will be responsible for the re-shipping costs once the address is corrected.
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## 7. Damaged or Lost Packages in Transit
If your package arrives visibly damaged or if your artwork is damaged inside:
1. Please take clear photos of the damaged package/box **AND** the damaged print.
2. Contact us immediately within **7 days of delivery** at **luiscannaphoto@gmail.com** with your order number and photo evidence.
*For full details on replacements, please refer to our [Returns & Refund Policy].*
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## Questions?
If you have any questions regarding your shipping status or need custom delivery arrangements, please reach out to us at **luiscannaphoto@gmail.com**.