Shipping policy

Shipping Policy

Luis Viquez CannaPhotography sells physical fine art photographic prints on paper and aluminum metal. Prints are made to order through Printful, our production and fulfillment partner.

Production and Fulfillment

Our business is based in New Mexico, United States. This business location is not a promise that your print will be produced or shipped from New Mexico. Orders are fulfilled through our production partner rather than from local inventory held by the artist.

Production time is separate from shipping transit time. Our estimated production time for standard fine art prints is 2–5 business days. This is an estimate, not a guaranteed completion date. Please contact us before ordering if you need delivery by a particular date so we can check the current estimate for your selected print and destination.

Shipping Costs and Delivery Estimates

Available shipping options and their charges are shown at checkout for your delivery address. Please review these charges before completing your purchase. We do not promise expedited shipping unless that option is offered for your order.

Shipping transit time varies by product, size, destination, and the shipping service used. Production time is separate from transit time; both must be included when planning for delivery. Delivery estimates are approximate, not guaranteed, and may change due to order volume, product availability, carrier conditions, holidays, or customs processing. Contact luiscannaphoto@gmail.com before ordering if you need a current estimate for a particular print and destination.

For destinations outside the United States, please contact us before ordering for the current production and shipping estimate. Availability is determined by the destinations supported at checkout.

Tracking

When your order ships, you will receive a shipping confirmation with tracking information. Carrier tracking updates may not appear immediately.

International Orders

International shipments may be subject to customs duties, import taxes, or clearance fees. Unless expressly included in the amount charged at checkout, these charges are the customer's responsibility and may be collected by the destination authorities or carrier.

Delivery Address and Undeliverable Orders

Please check your delivery address carefully before placing your order. Contact luiscannaphoto@gmail.com as soon as possible if you notice an error. Address changes may not be possible once fulfillment has started.

If an order is returned as undeliverable because of an incorrect address supplied at checkout, the customer is responsible for the cost of re-shipping. We will explain the cost before arranging re-shipment.

Damaged, Incorrect, or Lost Orders

If your print arrives damaged, defective, or incorrect, contact luiscannaphoto@gmail.com within 7 days of delivery with your order number and clear photographs of the product and packaging. Once the issue is verified, we will arrange a free replacement in accordance with our Returns & Refund Policy. This reporting period does not limit rights you may have under applicable law.

If the carrier confirms that your package was lost in transit, we will arrange a replacement. If tracking shows delivery but you cannot find the package, please check with the carrier and contact us so we can help investigate.